Refund and Returns Policy

APOLLON RETURN, REPLACEMENT & REFUND POLICY

At APOLLON, we are committed to providing high-quality products and dependable after-sales service. Please read the following policy before purchasing.

1. 10-Days Replacement

APOLLON provides a free replacement facility within 10 days from the date of delivery in case of a verified manufacturing defect, functional defect, or transportation damage.

The issue must be reported to APOLLON within 10 days of delivery and may require photographs, videos and/or inspection by an APOLLON-authorized technician.

This is not a “No Questions Asked” or change-of-mind replacement policy.

2. Inspection & Resolution

All replacement requests are subject to technical inspection and verification.

Depending on the nature of the issue, APOLLON may provide:

  • Repair of the product;
  • Replacement of the defective component; or
  • Replacement of the complete product, where technically necessary.

The appropriate resolution will be determined after technical assessment and in accordance with applicable law.

3. Cases Not Covered

The 10-day replacement facility does not cover damage or malfunction caused by:

  • Misuse, negligence or improper handling;
  • Accidental or physical damage after delivery;
  • Unauthorized repair, modification or dismantling;
  • Improper shifting, installation or transportation by the customer;
  • Voltage fluctuation or electrical issues;
  • Water/liquid damage;
  • Normal wear and tear; or
  • Failure to follow operating, installation or safety instructions.

Such issues may be covered under APOLLON’s applicable warranty/service terms, wherever applicable.

4. Return & Refund

APOLLON does not offer a general change-of-mind, preference-based or no-question-asked return facility.

However, nothing in this policy limits any mandatory rights or remedies available to a customer under applicable law, including where a product is defective, deficient, materially different from its description/specifications, or otherwise qualifies for a legally applicable remedy.

Where a refund is approved or legally required, it will be processed after the necessary verification and, where applicable, receipt and inspection of the product.

5. Large & Heavy Products

For massage chairs and other large/heavy products, APOLLON may arrange an authorized technician for inspection, dismantling, packing, transportation or installation where required.

Any applicable service or logistics arrangements will be communicated to the customer wherever reasonably practicable.

6. Warranty

After the applicable 10-day replacement period, product-related issues will generally be handled under APOLLON’s applicable Warranty & After-Sales Service Policy, subject to the warranty terms, exclusions and duration applicable to the particular product/model.

7. Important

Customers are advised to inspect the product and packaging at the time of delivery and report any visible transportation damage to APOLLON as soon as possible with supporting photographs/videos.

This policy forms part of APOLLON’s Terms & Conditions and applicable Warranty & Service Policy.

Nothing in this policy excludes or restricts any non-excludable consumer rights or remedies available under applicable law.

For Return, Replacement or Warranty assistance, please contact APOLLON Customer Support.

This policy is subject to APOLLON’s applicable Warranty Terms & Conditions.

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